Cybersecurity is an integral concern for casinos, since they handle sensitive financial and personal information. Therefore, they have taken security seriously and implemented new technologies to safeguard their customers’ data.
One of the most widely-used casino security systems is closed circuit television cameras. These monitor the premises and can help prevent theft, vandalism, and other criminal offenses.
Security Guards
Casinos are constantly on the lookout for the latest security technology to keep their venues safe. From video surveillance to facial recognition, casinos employ a range of methods to safeguard guests and assets.
Security guards are responsible for safeguarding large sums of money, preventing theft and maintaining a casino’s reputation. Their duties involve engaging with guests and staff around the clock, handling various situations quickly and resolving problems swiftly.
Gaming surveillance officers and investigators, employed in casinos, monitor gambling tables for any suspicious activity. They may also conduct background checks to guarantee that those entering the establishment do not possess any criminal records.
Surveillance personnel also monitor the casino’s license plate recognition system to detect any vehicles bringing in cheaters and other undesirables. They can identify them before they enter the premises, while tracking people’s movements helps deter potential robberies from occurring.
Video Surveillance
Video surveillance is an integral component of casino security, keeping clients and employees secure as well as property assets. Modern cameras enable casinos to detect fires, vandalism, and identify wanted or missing individuals.
Surveillance officers are also accountable for compiling incident reports, which detail cases involving dishonest employees and advantage gamblers.
These officers typically work alternate shifts of at least eight hours daily and may be required to work nights, weekends or holidays.
Additionally, they often operate undercover. They interact with those who panhandle, sleep in restrooms, and pick up loose change from coin-operated machines.
Technology’s influence on casino security has grown tremendously over the last few years. One major development is the introduction of analytics within casino surveillance.
Facial Recognition
Technology’s impact on casino security has never been greater, making it essential for casinos to understand how they can use it responsibly. This includes using it to detect problem gamblers, prevent fraudsters from gambling with their own funds and keep track of banned players.
Technology can assist casinos in monitoring customer gambling habits to detect potential cheats and alert staff or local authorities immediately. It may also prevent self-banned or casino-banned players from entering the premises.
Facial recognition software also assists casinos in providing superior customer service to high rollers by providing insights into their gaming habits and enabling floor staff to craft customized promotions and loyalty programs. This not only enhances the overall customer experience, but it reduces churn by ensuring these players get more out of their stay at the casino, according to Cabot.
River Spirit Casino in Oklahoma, for instance, utilizes facial recognition cameras and Oosto OnWatch real-time watchlist alerting to combat thefts, ensure regulatory adherence and research video footage retrospectively for investigative purposes. Security teams are able to identify, apprehend and evict unauthorized players without disrupting guests’ experience.
Cybersecurity
Online casinos and gaming companies are a globally-recognized industry, producing billions of dollars in annual revenue. Unfortunately, this makes them an attractive target for hackers looking to steal personal data or intellectual properties.
Cybersecurity in the casino industry presents a complex set of issues with many vulnerabilities. From DDoS attacks to game hacks and identity fraud, casinos are frequently targeted by cybercriminals looking for easy money through stolen gambling data.
Criminals can use this data to make fraudulent payments and extort money from players. Such threats can quickly lead to the erosion of customer confidence, as well as revenue losses when players leave for competitors.
Casino operators must also adhere to stringent regulatory requirements, such as PCI Compliance which ensures payment cards are stored securely and aren’t vulnerable to theft. Unfortunately, these demands can prove burdensome for small casinos who lack the budget or IT resources to keep up with all necessary compliance updates.